Business Practices
Breaking Up (with your BPO) is Hard to Do: Part One
It’s Not Me, It’s You If you and your BPO (Business Process Outsourcing) vendor aren’t seeing eye-to-eye and all
August 16, 2018
It’s Not Me, It’s You If you and your BPO (Business Process Outsourcing) vendor aren’t seeing eye-to-eye and all
You may have heard of the incredible story of the Thailand Soccer Team Cave Rescue. The world watched with bated
Evaluating your contact center performance is always essential, but it can sometimes be challenging to have an objective view. You
Are you the owner of an outsourced contact center and have been thinking about a change in direction? More specifically,
I really enjoy all the summer holidays, especially the most recent one we celebrated! The Fourth of July is a