Verification: 01ab39b8b6786c61

.elementor-15448 .elementor-element.elementor-element-66d14916:not(.elementor-motion-effects-element-type-background), .elementor-15448 .elementor-element.elementor-element-66d14916 > .elementor-motion-effects-container > .elementor-motion-effects-layer{--wpr-bg-10600de7-7453-4643-8d4d-e9889dcf7c67: url('https://chconsultinggroup.com/wp-content/uploads/2023/05/CHCG-Blog-Content-Background-Image.jpg');}

Category: Business Practices

virtual contact centers

Business Practices

The Rise of Virtual Contact Centers

According to an article by Noel Griffith, Ph. D., “25 Important Remote Work Statistics for 2020”, “in March 2020, 1

February 19, 2020

Q4 Planning

Business Practices

Q4 Planning Today for a Successful Tomorrow

The last quarter of the year is when businesses generally want to slow down and ease off on planning, strategy,

November 5, 2019

2019 contact center trends

Business Practices

Contact Center Trends for 2019 and Beyond

Coming into the half way mark of 2019, I thought it would be the perfect time to look into some

May 22, 2019

black friday customer service

Business Practices

How to Prepare Your Contact Center Staff for Black Friday

For those of you that are brave enough to face the Black Friday crowds, do you find yourself being able

November 21, 2018

customer satisfaction survey

Business Practices

Your Feedback is NOT Important to Us

A customer satisfaction survey is important for your contact center business for many key reasons: It gives you a better

November 7, 2018