Business Practices
Acquiring a Call Center? Do Your Due Diligence!
If you are in the market to purchase something, whether it is a house, car, or even tonight’s dinner, you
August 9, 2018
If you are in the market to purchase something, whether it is a house, car, or even tonight’s dinner, you
Evaluating your contact center performance is always essential, but it can sometimes be challenging to have an objective view. You
Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas. Being one of the top industry events it’s
Are you the owner of an outsourced contact center and have been thinking about a change in direction? More specifically,
As a contact center professional, I am sure that you are aware of what quality assurance means for your operations