
Customer Experience
CCW Vegas 2018 – It’s a Zoo Out There!
Every year, I go to IQPC’s Customer Contact Week (CCW) in Las Vegas – which in my opinion, is one
Every year, I go to IQPC’s Customer Contact Week (CCW) in Las Vegas – which in my opinion, is one
As the AI revolution takes over the contact center industry staying ahead is crucial for maintaining high performance and keeping
CH Consulting Group Published Insights Proven thought leaders in the Omni-Channel Contact Center space. Podcast Start Asking “Did I Make
After a three-year COVID hiatus, I had high expectations for the 2022 PACE Annual Convention & Expo (ACX) in Nashville
Several of my team members and I recently had the opportunity to attend the annual Northeast Contact Center Forum(NECCF) at Gillette