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Business Practices

I recently read that most Americans aren’t setting New Year’s resolutions for 2022, which is understandable considering the PTSD we’re

December 20, 2021

Uncategorized

The COVID-19 pandemic has transformed the landscape of our lives. These changes include less travel, an increase in remote workers,

March 3, 2021

Call Center Operations

The Coronavirus pandemic has normalized the work from home culture by significantly increasing remote workers. As Richard Eisenberg notes in

January 6, 2021

Business Practices

Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas. Being one of the top industry events it’s

July 26, 2018

Customer Experience

As I write this, we are just finishing up a cloud-based contact center platform search with a client. I am

December 18, 2015

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