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New Buying Patterns and the Customer Experience
The COVID-19 pandemic has transformed the landscape of our lives. These changes include less travel, an increase in remote workers,
March 3, 2021
The COVID-19 pandemic has transformed the landscape of our lives. These changes include less travel, an increase in remote workers,
The Coronavirus pandemic has normalized the work from home culture by significantly increasing remote workers. As Richard Eisenberg notes in
Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas. Being one of the top industry events it’s
As I write this, we are just finishing up a cloud-based contact center platform search with a client. I am