CH Consulting Group
Published Insights
Proven thought leaders in the Omni-Channel Contact Center space.
Podcast
Start Asking “Did I Make You Happy?”
Christa Heibel and Marc Bernstein talked about what contact center managers are getting right in 2021, why leadership should take calls, who owns contact center transformation, and a smarter way to do post-call surveys.
Webinar
Nightmare On Post-Merger Acquisition Street & How to Avoid It
In partnership with Corporate Advisory Solutions – May 2020
Webinar
Manage the Unexpected: The Competitive Edge of Remote Work as a Contact Center
Remote work has become part of every business model, and Contact Centers across the US are taking a deep dive into moving agents and supervisors into the work-from-home environment. From adaptability to security, from productivity to efficiency, how can Contact Centers face the biggest struggles that the new work environment might cause?