Call Center Operations
Top Ten Call Center Outsourcing Mistakes
As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize
September 26, 2018
As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize
American culture places an extraordinary amount of emphasis on excellence and achievement. As a result, many of us are stressed,
Happy National Yoga Month! I know what you are probably thinking – what does yoga have to do with me?
Contact Center Outsourcing Insights for Today’s Contact Center Listen as Christa Heibel talks about best practices for contact center outsourcing
It’s September, which means it is National Yoga Month! I’d like to kick off the month with my thoughts on