Improving PX Through the Healthcare Contact Center

For healthcare organizations, patient satisfaction is priority #1, and the healthcare contact center has a direct impact on how patients perceive your organization, beginning with their first interactions.

With the ability to provide patient support across multiple channels, the contact center has the potential to take your patient experience to the next level, but only if its run efficiently. Unlike many other industries, healthcare is used by everyone, from maternity care and pediatrics to emergency services, online pharmacy, telehealth and much more.

For this reason, it’s imperative that healthcare contact centers adapt the best practices developed by the industry over decades.