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GUIDE TO TRANSFORMING THE CUSTOMER EXPERIENCE THROUGH THE AGENT EXPERIENCE
Are You Guilty of Missing this “Forgotten Piece” of the Customer Experience?
We have been featured in a recent edition of the prestigious http://www.contactcenterpipeline.com/Contact Center Pipeline</a> magazine, an industry leading publication focused on driving business success through effective contact center direction and decisions. When you download a free copy of our article, you get the following:
- Customer experience insights and a personal story from Christa Heibel, CEO and Owner of CH Consulting Group
- FIVE actionable recommendations you can apply to your call center – these tips will help you TRANSFORM your customer experience by improving your agent experience
- Access to more issues, articles white paper and other valuable content from Contact Center Pipeline