Contact Center Guide
Voice of the Customer Audit Guide
A guide to understanding Voice of the Customer (VOC) Programs including a Data Audit Survey to help you get started.
A Sneak Peek
By reviewing this resource, you'll know:
More about this resource:
Customers today expect experiences that cater to their specific needs and preferences. Having a VOC program that systematically gathers customer’s feedback about their experiences with and expectations for your products and services is necessary to delivering those experiences. 85% of professionals who implement these programs into their overall CX strategy find increased customer satisfaction, lower churn, fewer complaints, and higher NPS.
Learn the process of conducting an audit, the different methodologies included in gathering data as well as a checklist of the data you should be collecting. You’ll be well on your way to developing (or improving) a VOC program for your organization.
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A guide to understanding VOC Programs including a Data Audit Survey tool to help you get started.