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CUSTOMER SERVICE AUDIT CHECKLIST
Are You Due for a Customer Service Audit?
CH Consulting Group understands that providing an excellent customer experience starts with the service that you provide. Your contact center is often the voice of your brand and is considered the front-line when it comes to challenges and concerns that your customers are having. It’s important to never lose sight of your customer service goals and make sure that your call center is supporting your customers effectively and efficiently. To help get your wheels turning, we have created a Customer Service Audit Checklist. When you download a free copy of our Customer Service Audit Checklist, you get the following:
- Checklist that embodies the People, Process & Technology components of your business as they relate to Customer Service in your call center
- A foundation of questions you should be asking to assess your current call center operations
- A preview of our strategic 360° View Assessment that we use with our clients