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Voice of the Customer with Christa Heibel

Why Voice of the Customer Matters

CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.

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Unlocking Immediate Benefits with Speech Analytics

In the fast-paced and competitive world of customer service, businesses are constantly trying to set themselves apart by seeking innovative solutions to enhance efficiency and

August 6, 2024

Call Center Operations

How the Healthcare Contact Center Can Improve Patient Experience

Improving the patient experience (PX) in healthcare has become increasingly important as healthcare organizations compete to acquire and retain patients. Just as businesses in other

October 12, 2022

How AI Can Help Improve Customer Experience

Artificial Intelligence (AI) is helping to increase efficiency, conversions, customer satisfaction, and retention for companies. This is expected to increase in the coming years as

July 11, 2022

Voice of the Customer with Christa Heibel

Why Voice of the Customer Matters

more insights

Unlocking Immediate Benefits with Speech Analytics

How the Healthcare Contact Center Can Improve Patient Experience

How AI Can Help Improve Customer Experience

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Contact Center Operations

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