I have worked with Christa and her team over the last two and a half years with two different clients on three separate projects. I have found her and her team to be excellent at quickly building a strong relationship with the client and providing the information clients need to hear to affect change within their organizations. They are respectful, honest, trustworthy, and dedicated to delivering results. It has been a pleasure working with CH Consulting Group and I look forward to many successful partnership opportunities in the future.
Mark Reichert - Director of Sales, Improving
As the VP of Sales Operations for SiriusXM I’ve had the opportunity to work with CH Consulting Group on three separate engagements spanning initiatives from technology implementation to driving rapid, granular operational improvements. It was clear from the start that the team at CH Consulting maintains a deep seated understanding of all facets of the call center world. Understanding how the interplay of the component parts of a call center operation must work together to drive KPI improvement has been the biggest contributing factor to the success we’ve realized in working with this team. Given the success we’ve seen with the team at CH Consulting, I wouldn’t hesitate to pick up the phone and engage again in the future and am glad we’ve built a relationship that has shown I can do that, any time of the day or night.
Jeff Myers - VP of Sales Operations, SiriusXM
Building business and delivering 100% customer satisfaction is a challenge. Christa and the CH Consulting Group helped us hit critical goals by leveraging intelligent expertise and passion for customers success. They are so good that I wish they worked with us everyday. No other partner impacts our business so powerfully.
Dan Candee - Former COO/CRO, Connect First
Christa Heibel and her team at CH Consulting Group are one of those rare gems that truly bring the whole package when it comes to communications consulting. She and her team make it a point to understand your business including how the financials work, so that any recommendation they make is based on best practices and solid numbers. If you’re looking to hire a consultant to help with call center strategy, program management, execution, marketing, sales, or new products, CH Consulting Group is sure to produce a solid return on investment.
Jack Padovano - Owner, Direct Response Solutions