Customer Experience
In Support of PACE
I have been a strong supporter of the Professional Association of for Customer Engagement (PACE) for many years and was
November 30, 2017
I have been a strong supporter of the Professional Association of for Customer Engagement (PACE) for many years and was
Raise your hand if you’re happy with the customer experience (CX) your bank provides. Yeah, not surprising; financial institutions have
Several weeks ago, I wrote about how the phone is as important as ever when it comes to offering first-class
A robust omni-channel strategy is essential for providing seamless, quality customer experience. Chat is important; a recent Forrester Research study found
This week’s Contact Center Week conference in Las Vegas is being billed as inspirational, educational, community-orientated and unforgettable. With more