Healthcare organizations are making significant investments in patient experience, patient access, AI, and modernization initiatives. Yet many continue to face fragmented workflows, communication challenges, operational silos, limited performance visibility, and disconnected accountability that make sustainable improvement difficult.
While AI continues to reshape healthcare, technology alone cannot overcome operational challenges. Organizations that achieve lasting results build a strong operational foundation first, aligning leadership, workforce management, quality assurance, training, performance management, communication workflows, and care coordination before expanding modernization initiatives.
Join Christa Heibel, CEO of CH Consulting Group, and Janet Livingston, healthcare operations and patient access consultant, for a live executive discussion exploring the gap between patient experience goals and operational reality. Together, they’ll examine why operational readiness has become one of the most important factors in improving patient access, strengthening the patient experience, and preparing organizations for successful AI adoption.
During this discussion, we’ll explore:
- Why patient experience should be viewed as an operational discipline, not a standalone initiative
- The operational foundations that support stronger patient access and care coordination
- How leadership, workforce management, quality assurance, training, and performance management influence patient experience outcomes
- Where AI is creating meaningful value today and where organizations should strengthen operational alignment before expanding AI initiatives
- Practical insights healthcare leaders can apply to support long-term operational improvement
This discussion is designed for healthcare executives, patient access leaders, healthcare operations leaders, contact center leaders, and patient experience professionals looking to strengthen operational performance while preparing their organizations for sustainable modernization and AI success.
Event Details
Date: September 22, 2026
Time: 1:00 PM Central
Format: LinkedIn Live Executive Discussion
Duration: Approximately 60 minutes, including a 45-minute discussion followed by live audience Q&A.
Register today and join the conversation on closing the gap between patient experience goals and operational reality.