consultant
Dharamjeet (DJ) Taunque
DJ's Expertise:
- Global operations
- AI and automation
- Vendor strategy
- CX quality and CSAT
- Workforce performance
Background:
Dharamjeet Taunque is an award-winning global executive with 25+ years leading service delivery, CX operations, and large-scale transformation across North America, APJC, and MENA. His track record includes multi-region P&L ownership, enterprise growth, and more than $3B in cost savings with sustained CSAT leadership over the last decade.
Approach:
Customer-first and outcomes-driven. Dharamjeet aligns people, process, and technology to remove friction, improve quality, and reduce cost. He applies AI, automation, and knowledge management only where they serve a clear business case, building trust through transparent execution and measurable results.
Experience:
Former Global CEO and Chief Service Delivery Officer for high-growth organizations supporting start-ups, SMBs, and Fortune 500 brands. Led global teams spanning CX operations, workforce optimization, vendor strategy, and digital enablement. Delivered large-scale turnarounds, re-architected operating models, and stood up governance that scales.