Speech and text analytics promise game-changing insights, but only when backed by a solid strategy.
In this session, Christa Heibel and Liliana shared real-world lessons from AI implementations that improved agent performance, customer satisfaction, and compliance. They broke down how to successfully integrate speech analytics and agent assist tools into existing workflows while avoiding common pitfalls like fragmented data, poor training, and underused platforms.
The biggest takeaway? AI only delivers results when your business is ready.
If your team is considering speech analytics, sentiment analysis, or agent assist AI, preparation matters. CH Consulting Group’s AI Readiness Assessment helps your organization identify risks, evaluate your current systems, and build a strategy that connects the right tools to the right business outcomes.
Let’s talk about where your business stands.
Book a discovery call to find out if your operation is ready for AI success.
