CH Consulting Group has earned two 2026 Stevie Awards for Sales and Customer Service: Gold for Best Use of Technology in Customer Service and Silver for Innovation in Customer Service.
This recognition is meaningful to our team, and we’re grateful for the opportunity to do this work alongside our clients every day as we help organizations close the gaps that drive performance, cost, and customer experience outcomes.
Organizations are under pressure to improve performance while continuing to invest in new technology. Many are moving quickly into AI without the structure needed to support it, which is where initiatives begin to stall. Results become inconsistent, and costs rise instead of improving.
This is where breakdowns typically begin to show. Data is fragmented. Workflows aren’t clearly defined. Knowledge management is incomplete. Performance systems aren’t connected. When these gaps exist, technology does not perform the way leadership expects it to.
CHCG focuses on strengthening the underlying operation first, including data quality, workflow design, knowledge management, and performance accountability. This ensures that technology investments are aligned with business goals and positioned to deliver measurable results.
“Organizations are moving quickly toward AI, but many are still working through foundational operational challenges,” said Christa Heibel, Founder and CEO of CH Consulting Group. “What we continue to see is that results depend on how well systems, data, and teams are aligned before technology is introduced. That’s where the real work starts.”
CH Consulting Group works directly with executive teams to assess operations, identify gaps, and build clear, measurable paths forward. The focus is on creating the structure required to improve performance, reduce cost, and support long-term growth.
