In this thought-provoking CEO Roundtable, Christa Heibel, CEO of CH Consulting Group, is joined by Michael Lamm of Corporate Advisory
Did you know that a Stanford study shows remote workers are 9% more productive? The shift to remote work has
In today’s changing business world remote work has become a strategy for companies aiming to reduce costs and improve
The contact center industry develops continuously, as does the technology used to optimize performance. To remain competitive, businesses must keep up with these changes, and many do by investing in robust contact center software. However, much of this beneficial technology goes underutilized.
Employers are trying to handle labor shortages by offering higher wages, more benefits and flexibility to employees, such as work
