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Category: Workforce Management

Employee Relations

How Can Contact Centers Improve Employee Engagement in a Remote Work Setup?

Did you know that a Stanford study shows remote workers are 9% more productive? The shift to remote work has

June 23, 2024

Employee Relations

Optimizing Contact Center Operations: The Benefits of Remote Work in 2024

In today’s changing business world remote work has become a strategy for companies aiming to reduce costs and improve

June 10, 2024

Quality Assurance

Top 5 Underutilized Contact Center Software Capabilities

The contact center industry develops continuously, as does the technology used to optimize performance. To remain competitive, businesses must keep up with these changes, and many do by investing in robust contact center software. However, much of this beneficial technology goes underutilized.

September 20, 2022