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Category: Uncategorized

Contact Center Training

Training & Development

Contact Center Training: A Guide for 2021

Working with many customers across the world has allowed CH Consulting Group to amass an impressive amount of knowledge when

June 2, 2021

Omnichannel Communication

Omni-Channel

The Difference between Multichannel and Omnichannel Communication

Because they sound very similar, it is common for the terms Multichannel and Omnichannel to be mixed up or used

May 12, 2021

customer journey map

Uncategorized

How to Create a Customer Journey Map to Ensure a Good Customer Experience

An effective customer journey map helps a business to understand the steps and experiences that a particular customer persona goes

May 5, 2021

Uncategorized

What are the Differences between External and Internal Benchmarking?

CH Consulting Group is always looking for more ways to ensure a call center or company is achieving its highest

April 28, 2021

telehealth

Uncategorized

Breaking Down the Increased Volume in Telehealth

Since the beginning of the pandemic, healthcare has been continuously changing to adapt to our new world. With more and

April 14, 2021