Customer Experience
Evaluate Mid-Year CEM Strategy
We continue to see a serious and concerning gap between customer expectations and what companies have deployed as their customer
July 23, 2015
We continue to see a serious and concerning gap between customer expectations and what companies have deployed as their customer
Acronyms. Did you know there are a minimum of 3,220 different acronyms or terms for finance alone? It boggles the
I recently initiated a conversation on my Facebook page around the idea of being “too busy” and what that means
I have a friend who works for a Fortune 100 company. She delights in regaling the employee process of reporting
You’ve heard it. Bean counter. Number cruncher. Double entry deviants. Penny processors. You’ve probably even said them under your breath