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Social Media Sales

Customer Experience

Fishing For Social Media Sales

It’s really difficult for many people to change mindsets from a traditional active/aggressive sales model into emerging passive sales techniques

June 7, 2016

business distraction

Leadership

Distraction: The Real Time and Money Killer

Recently I’ve been fascinated to watch the use of distraction as a coping mechanism both in personal and professional context.

May 24, 2016

frontline customer service experience

Business Practices

The Employee You Really Need and Might Already Have

With the emergence of Workforce Management Systems, customer service centers have benefited from a dramatic increase in efficiency. However, more

May 19, 2016

Personal Development

How the DISC personality profile changed the way I communicate

I recently took a free DISC assessment online. Here’s what happened. What it is DISC? DISC is a personality

May 17, 2016

difference between consultant and contractor

Business Practices

Consultant or Contractor? How Do You Tell the Difference?

I’m ready to let the term “Consultant” die… Many people in management consulting and other related professional services, I believe,

May 12, 2016