Business Practices
The Employee You Really Need and Might Already Have
With the emergence of Workforce Management Systems, customer service centers have benefited from a dramatic increase in efficiency. However, more
May 19, 2016
With the emergence of Workforce Management Systems, customer service centers have benefited from a dramatic increase in efficiency. However, more
I recently took a free DISC assessment online. Here’s what happened. What it is DISC? DISC is a personality
I’m ready to let the term “Consultant” die… Many people in management consulting and other related professional services, I believe,
A few times a year, Christa and I are asked to participate in webinars and share our contact center expertise
Christa and I get very excited when we are asked to share our expertise. I get even more excited when