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Category: Uncategorized

Social CRM

Uncategorized

Why You Can’t Ignore Social CRM

One of my favorite projects as a consultant is helping clients navigate through the process of vetting and choosing new

September 19, 2017

rfp process

RFP

Four Overlooked Elements of an RFP

Last week I wrote about the importance of creating robust RFP’s. Considering the feedback I got, a lot of you

August 23, 2017

CH Consulting Group Welcomes Veteran Contact Center Consultant John Glantz

August 21, 2017, International Falls, MN – CH Consulting Group (CHCG), a leader in the BPO/Contact Center space for more

August 21, 2017

customer experience industry

Uncategorized

The Customer Experience Industry Wants You To Feel Stupid

I recently came across the term “customer engagement hub,” and was intrigued to learn more. According to Gartner, “The customer

July 12, 2017

email marketing

Sales & Marketing

3 Reasons Why You Should Be Sending an Email Newsletter

One of my daily struggles is keeping up with email. Is it just me, or does it come from everyone,

May 15, 2017