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Category: Trends

etech jim iyoob

AI

CH Consulting Group Consultant Roundtable #2 – Jim Iyoob

Welcome to our second episode of the Consultant Round Table! Join us for an insightful discussion with Jim

July 22, 2024

AI

CH Consulting Group Consultant Roundtable #1 – Fred Stacey

Consultant Roundtable #1 – Fred Stacey CEO of Cloud Tech Gurus Join us for an insightful discussion with Fred Stacey, CEO of Cloud

June 23, 2024

2023 contact center trends

Technology

5 Contact Center Trends for 2023

The contact center industry had to quickly adapt to new challenges in the wake of the COVID-19 pandemic, from handling

December 12, 2022

omni-channel contact center

Business Practices

The Omni-Channel Journey: What’s Your Destination?

Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas. Being one of the top industry events it’s

July 26, 2018

AI in CX

Customer Experience

A Whole New World: AI’s Expanding Role in CX

The ever-growing power of computing is transforming our lives. Today we can see the inclusion of artificial intelligence in many

July 19, 2018