Business Practices
Contact Center Trends for 2019 and Beyond
Coming into the half way mark of 2019, I thought it would be the perfect time to look into some
May 22, 2019
Coming into the half way mark of 2019, I thought it would be the perfect time to look into some
In one of my earlier blog posts this year, I talked about why your agents are the foundation and future
Contact Center managers must understand the importance of having effective and ongoing training in place for agents. Training is what
Your contact center is central to your customer service delivery and the overall customer experience, whether it’s through the phone,