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Category: Training & Development

call center leadership skills

Call Center Operations

5 Reasons to Invest in Call Center Leadership

In the competitive realm of customer service, call centers often stand as the frontline, bridging the gap between brands and

November 16, 2023

Call Center Agent Trainings

Technology

The Link Between Call Center Agent Training and Technology Utilization

The modern contact center is a symphony of technology and human interaction. It’s a space where AI, data analytics, and

October 31, 2023

Contact Center Training

Training & Development

Contact Center Training: A Guide for 2021

Working with many customers across the world has allowed CH Consulting Group to amass an impressive amount of knowledge when

June 2, 2021

Social Learning

Culture

How to Leverage Social Learning for Your Contact Center

The use of social learning for teaching and learning enables businesses to create an environment that encourages open communication, collaboration,

February 26, 2020

contact center agent training

Call Center Operations

How to Measure the Effectiveness of Agent Training

The goal of contact center agent training is to equip agents with the knowledge to perform their roles and provide

August 7, 2019