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Category: Technology

contact center automation

Automation

How Human Skill and Automation Can Coexist

As AI becomes increasingly intelligent and efficient, we will see a rise in its usage in the workforce. This

August 12, 2020

IT Strategies

AI

Five IT Strategies to Rebound and Finish 2020 on Top!

The Coronavirus has led to changes in the ways in which companies are doing business, and has also impacted customer

July 22, 2020

AI Speech Analytics

AI

The Rise of AI-Based Speech Analytics

Artificial intelligence is driving many businesses to adopt the technology. The ability of artificial intelligence to analyze data and mimic

June 17, 2020

save money on technology

Start up

Startup Budgeting: How to Save Money on Technology

Guest Blog from Gloria Martinez of womenled.org When you’re starting a business, it feels like the costs never stop rolling

March 24, 2020

Growth of Gamification

Technology

Let’s Play a Game: The Growth of Gamification in Contact Centers

Gamification is the process of enhancing an existing activity, service or work by adding game-like elements making it more attractive,

September 18, 2019