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Category: Services

Call Center Operations

As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize

September 26, 2018

Business Practices

Keep Your Options Open If you have broken up with your BPO (Business Process Outsourcing) vendor, it’s now time to

August 21, 2018

Consultants

Customer service has historically been the #1 priority for companies globally, and rightfully so! However, I am incredibly excited

June 7, 2018

Customer Experience

Did you know that the number of telecommuting workers has increased 115% in a decade, translating to 3.9 million workers

May 10, 2018

Business Practices

It’s been my experience that, as a group, contact center leaders are hyper-focused on the growth of their businesses, whether

November 14, 2017