Category: Patient Experience

Call Center Operations

The Benefits of Outsourcing Your Healthcare Contact Center

Outsourcing healthcare contact center services has become increasingly important. Patients want medical care that is effective and quickly responds to their needs. Without dedicated and efficient call center support, healthcare organizations can experience more issues such as dissatisfied patients and increased in-house staff turnover.

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Patient Experience

Where does PX begin?

The healthcare industry is in the early stages of connecting the dots between PX and customer loyalty, employee retention, bottom line results and more.

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