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Category: Patient Experience

Call Center Operations

The Benefits of Outsourcing Your Healthcare Contact Center

Outsourcing healthcare contact center services has become increasingly important. Patients want medical care that is effective and quickly responds to their needs. Without dedicated and efficient call center support, healthcare organizations can experience more issues such as dissatisfied patients and increased in-house staff turnover.

December 21, 2022

Call Center Operations

Medication Adherence: Everyone Wins with the Right Strategy

This article is republished with permission from Healthcare Call Center Times, the essential publication for news on winning market strategies

December 8, 2022

Patient Experience

Where does PX begin?

The healthcare industry is in the early stages of connecting the dots between PX and customer loyalty, employee retention, bottom line results and more.

November 17, 2022

Call Center Operations

The Benefits of Moving a Healthcare Contact Center to the Cloud

Moving your healthcare contact center to a cloud solution can have many benefits for your organization including reduced costs, increased security and compliance, and more ways of communicating with patients.

November 14, 2022

Data Analytics

Using Data to Improve the Patient Experience

Utilizing data analytics can help to optimize processes in the healthcare industry such as patient appointment scheduling, follow-ups after patient

October 18, 2022

Category: Patient Experience

The Benefits of Outsourcing Your Healthcare Contact Center

Medication Adherence: Everyone Wins with the Right Strategy

Where does PX begin?

The Benefits of Moving a Healthcare Contact Center to the Cloud

Using Data to Improve the Patient Experience

Contact Center Service List

Contact Center Technology

Contact Center Operations

Customer Experience

Contact Center Assessments

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