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Category: Human Resources

The Role of AI in Solving Workforce Challenges

Employers are trying to handle labor shortages by offering higher wages, more benefits and flexibility to employees, such as work

June 14, 2022

Culture

Women in the Contact Center Industry

The customer service provided by contact centers is a large contributor to business success, and women play a significant role

March 28, 2022

Business Practices

The Role of Gratitude in Business

The importance of practicing gratitude is often discussed in terms of our individual personal lives, but it’s also significant in the business environment. According to one study, employees are 50 percent more successful when leaders show gratitude for their efforts. That’s a win-win!

November 22, 2021

Human Resources

Back-To-School Challenges For Work-From-Home Parents: What The Workforce Can Expect For the 20 – 21 School Year

The current pandemic situation has already caused wary amongst the parents, especially when more than 12 states are seeing a surge in the number of new coronavirus cases. Will back-to-school season bring a lot of challenges? Are remote routines here to stay for the 20 – 21 school year?

September 16, 2020

Business Practices

How to Prepare Your Contact Center Staff for Black Friday

For those of you that are brave enough to face the Black Friday crowds, do you find yourself being able

November 21, 2018

Category: Human Resources

The Role of AI in Solving Workforce Challenges

Women in the Contact Center Industry

The Role of Gratitude in Business

Back-To-School Challenges For Work-From-Home Parents: What The Workforce Can Expect For the 20 – 21 School Year

How to Prepare Your Contact Center Staff for Black Friday

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