Business Practices
Contact Center Trends for 2019 and Beyond
Coming into the half way mark of 2019, I thought it would be the perfect time to look into some
May 22, 2019
Coming into the half way mark of 2019, I thought it would be the perfect time to look into some
The traditional Customer Experience Management (CEM) model could soon become a thing of the past. I’m seeing more and more
Your contact center is central to your customer service delivery and the overall customer experience, whether it’s through the phone,