Culture
How to Leverage Social Learning for Your Contact Center
The use of social learning for teaching and learning enables businesses to create an environment that encourages open communication, collaboration,
February 26, 2020
The use of social learning for teaching and learning enables businesses to create an environment that encourages open communication, collaboration,
Providing great customer service is no easy feat. Mess up and your company is in for a wide scale public
In a Forbes article entitled “How Important Is Customer Service To Success In Business?”, it is noted that “Seven in
In a business environment, a service culture focuses on providing an exceptional customer experience, while a sales culture concentrates on
The Millennial demographic, which consists of people who were born in the 1980s or 1990s, has grown up with and