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Category: Culture

Social Learning

Culture

How to Leverage Social Learning for Your Contact Center

The use of social learning for teaching and learning enables businesses to create an environment that encourages open communication, collaboration,

February 26, 2020

Customer Service Horror Stories

Culture

Customer Service Horror Stories

Providing great customer service is no easy feat. Mess up and your company is in for a wide scale public

October 30, 2019

words for customer service week

Culture

7 Ways to Celebrate Customer Service Week

In a Forbes article entitled “How Important Is Customer Service To Success In Business?”, it is noted that “Seven in

October 2, 2019

what is a sales and service culture

Culture

Sales versus Service Culture

In a business environment, a service culture focuses on providing an exceptional customer experience, while a sales culture concentrates on

August 28, 2019

millennial employee retention

Culture

How to Make Your Contact Center Millennial-Friendly

The Millennial demographic, which consists of people who were born in the 1980s or 1990s, has grown up with and

August 14, 2019