Business Practices
Back to the Basics, Part Four: Quality Assurance
As a contact center professional, I am sure that you are aware of what quality assurance means for your operations
July 12, 2018
As a contact center professional, I am sure that you are aware of what quality assurance means for your operations
For many organizations out there, a customer experience strategy may not be fully developed due to misconceptions that it is
There’s no escaping the fact that social media is here to stay and that is has forever changed the customer landscape.
Customer service has historically been the #1 priority for companies globally, and rightfully so! However, I am incredibly excited
Press Release Christa Heibel Joins Other Contact Center Professionals to Help Support the Organization’s Mission and Members December 12, 2017