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Category: Consultants

Thailand Soccer Team Cave Rescue

Business Practices

Five Business Lessons We Can Learn from the Thailand Soccer Team Rescue

You may have heard of the incredible story of the Thailand Soccer Team Cave Rescue. The world watched with bated

August 14, 2018

contact center performance

Business Practices

It’s Time for Your Check-Up

Evaluating your contact center performance is always essential, but it can sometimes be challenging to have an objective view. You

August 7, 2018

business owner exit strategy

Buyer/Seller Services

How to Create an Owner Exit Strategy

Entrepreneurs spend quite a bit of time thinking about ways to successfully launch and grow their businesses. As someone with

August 2, 2018

omni-channel contact center

Business Practices

The Omni-Channel Journey: What’s Your Destination?

Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas. Being one of the top industry events it’s

July 26, 2018

Sell Your Call Center

Business Practices

Five Reasons Why You Should Sell Your Call Center

Are you the owner of an outsourced contact center and have been thinking about a change in direction? More specifically,

July 24, 2018