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Category: Compliance

california consumer privacy act

Compliance

How Will CCPA Affect Contact Centers?

I’m sure by now you have heard of CCPA, or the California Consumer Privacy Act. It goes into effect January

October 30, 2019

SHAKEN/STIR Standard

Compliance

How Will SHAKEN/STIR Affect Contact Centers?

Last November 2018, Chairman Ajit Pai of FCC (Federal Communications Commission) demanded that phone companies must adopt a robust call

October 25, 2019

CCPA compliance

Compliance

Here is What Companies Need to Know About CCPA

Guest Blog by KJ Dearie from Termly Shortly after the General Data Protection Regulation (GDPR) came into effect, California made

October 21, 2019

secure telephony identity revisited

Call Center Operations

What Does STIR/SHAKEN Mean for You?

For those of us old enough to remember, it is reminiscent of the James Bond one liner – Shaken, not

October 16, 2019

PACE Conference 2019

Call Center Operations

My Whirlwind PACE Experience

The month of September has been a wild, crazy, fascinating, and exhilarating ride for me! I had the opportunity to

October 5, 2019