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Category: Call Center Operations

Contact Center Leadership Skills

Call Center Operations

What Key Competencies Must Leaders in Contact Centers Develop to Enhance Employee Retention and Job Satisfaction?

Answer: Leaders in contact centers can significantly enhance employee retention and job satisfaction by honing specific competencies: Interpersonal Communication and

November 18, 2024

contact center roi

Call Center Operations

What Should My CX Center Focus on Beyond AI?

As we approach the final quarter of the year, AI’s role in contact centers has been undeniably transformative, often dominating

September 29, 2024

contact center costs

AI

Reducing Contact Center Costs in 2024: Harnessing AI and Automation

In 2024 the contact center industry is experiencing a significant transformation due to automation and the rapid evolution of artificial

June 2, 2024

how to achieve peak contact center performance optimization

Call Center Operations

How to Achieve CX & Contact Center Performance Optimization

Today’s contact center operates in a dynamic, customer-centric environment. There are many moving parts in the engine that is the

March 26, 2024

call center leadership skills

Call Center Operations

5 Reasons to Invest in Call Center Leadership

In the competitive realm of customer service, call centers often stand as the frontline, bridging the gap between brands and

November 16, 2023