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Category: Business Practices

what is gamification

Business Practices

Gamification: What Is It?

Gamification – What is it and is it something we can leverage at work for our employees or customers? Recently,

August 18, 2016

frontline customer service experience

Business Practices

The Employee You Really Need and Might Already Have

With the emergence of Workforce Management Systems, customer service centers have benefited from a dramatic increase in efficiency. However, more

May 19, 2016

difference between consultant and contractor

Business Practices

Consultant or Contractor? How Do You Tell the Difference?

I’m ready to let the term “Consultant” die… Many people in management consulting and other related professional services, I believe,

May 12, 2016

cheap marketing

Business Practices

Don’t Skimp on Marketing

Some of you may not realize that in addition to operational, HR and financial audits, SWOT reports and gap assessments,

February 20, 2016