Business Practices
Machine Learning puts the Intelligence in Contact Center AI
With the advent of computers that started in the early 1900’s, thoughts quickly turned to speculation that a computer could
With the advent of computers that started in the early 1900’s, thoughts quickly turned to speculation that a computer could
When considering your customer experience strategy, don’t assume human interaction is the most important aspect. From checking in for flights
Today’s customers expect to do business with you the way they want to do business with you. That means you
Successful entrepreneurs have many common characteristics: they are determined, confident risk-takers and networkers with an insatiable desire to learn. But
The most frequent reason companies hire consultants is to help reduce costs. Recently, I was tasked with reducing department costs