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Category: Business Practices

Business Practices

Machine Learning puts the Intelligence in Contact Center AI

With the advent of computers that started in the early 1900’s, thoughts quickly turned to speculation that a computer could

May 1, 2017

Business Practices

The Rise of Self-Service in Customer Experience

When considering your customer experience strategy, don’t assume human interaction is the most important aspect. From checking in for flights

March 7, 2017

How to Get on the Omni-Channel Bus Already

Today’s customers expect to do business with you the way they want to do business with you. That means you

February 8, 2017

Business Practices

The Four Thought Processes that Set Entrepreneurs Apart

Successful entrepreneurs have many common characteristics: they are determined, confident risk-takers and networkers with an insatiable desire to learn. But

January 4, 2017

Business Practices

How to Cut Costs without Cutting Staff

The most frequent reason companies hire consultants is to help reduce costs. Recently, I was tasked with reducing department costs

December 8, 2016

Category: Business Practices

Machine Learning puts the Intelligence in Contact Center AI

The Rise of Self-Service in Customer Experience

How to Get on the Omni-Channel Bus Already

The Four Thought Processes that Set Entrepreneurs Apart

How to Cut Costs without Cutting Staff

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Customer Experience

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