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Category: Business Practices

Business Practices

Premise vs. Cloud: Benefits Outweigh Risk

CH Consulting Group was recently contracted by a leading energy and utility company that employs more than 6,000 people while

November 20, 2017

Insourcing vs. Outsourcing

Business Practices

Insourcing vs. Outsourcing

It’s been my experience that, as a group, contact center leaders are hyper-focused on the growth of their businesses, whether

November 14, 2017

contact center consultants

Business Practices

Not Every “Expert” is An Expert: How to Choose a Consultant You Can Trust

Customer experience is not a new concept. It began when the first market stalls were erected in city centers, and

October 11, 2017

contact center acquisition

Business Practices

Three Things to Do Before Putting your Contact Center on the Market

You’ve worked hard to build your contact center business into the success it is today. But just because you’ve decided

October 5, 2017

click-to-call

Business Practices

3 Click-to-Call Best Practices

Several weeks ago, I wrote about how the phone is as important as ever when it comes to offering first-class

July 18, 2017