Is the patient experience really any different than the customer experience? Healthcare organizations have traditionally viewed patients as “care receivers,”
CH Consulting Group was recently contracted by a leading energy and utility company that employs more than 6,000 people while
It’s been my experience that, as a group, contact center leaders are hyper-focused on the growth of their businesses, whether
Customer experience is not a new concept. It began when the first market stalls were erected in city centers, and
You’ve worked hard to build your contact center business into the success it is today. But just because you’ve decided
