Business Practices
Premise vs. Cloud: Benefits Outweigh Risk
CH Consulting Group was recently contracted by a leading energy and utility company that employs more than 6,000 people while
November 20, 2017
CH Consulting Group was recently contracted by a leading energy and utility company that employs more than 6,000 people while
It’s been my experience that, as a group, contact center leaders are hyper-focused on the growth of their businesses, whether
Customer experience is not a new concept. It began when the first market stalls were erected in city centers, and
You’ve worked hard to build your contact center business into the success it is today. But just because you’ve decided
Several weeks ago, I wrote about how the phone is as important as ever when it comes to offering first-class