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Category: Business Practices

bpo contact center

Business Practices

Five Scary Mistakes Your BPO is Making

It’s Halloween season and I don’t know about you, but I like a good scare! Vampires, zombies, mummies — you

October 31, 2018

benefits of self-assessment in business

Business Practices

The Definition of Insanity

As most of us know, the definition of insanity is straightforward: doing the same thing repeatedly and expecting different results

October 24, 2018

Quality Assurance metrics

Business Practices

Traditional QA Metrics Still Matter

Quality assurance in a factory examines the product that is being sold – is the product functioning the way it

October 17, 2018

PACE 2018 summit

Business Practices

Yesterday, Today & Tomorrow: A Look at PACE

“The difference between a dreamer and a visionary is that a dreamer has his eyes closed and a visionary has

October 10, 2018

Business Practices

How to Plan for a Successful 2019

As a business owner, I am sensitive to the time of year we are in now. For many of us,

October 3, 2018