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Category: AI

digital agent

AI

Humans + Machines – the Perfect Partnership: An Interview with Humach’s Randy Feger

Founder and CEO of CH Consulting Group, Christa Heibel, sat down with Humach’s newly appointed President, Randy Feger, to better understand

August 26, 2021

IT Strategies

AI

Five IT Strategies to Rebound and Finish 2020 on Top!

The Coronavirus has led to changes in the ways in which companies are doing business, and has also impacted customer

July 22, 2020

AI Speech Analytics

AI

The Rise of AI-Based Speech Analytics

Artificial intelligence is driving many businesses to adopt the technology. The ability of artificial intelligence to analyze data and mimic

June 17, 2020

AI in contact center

AI

The Key to AI Success in Your Contact Center

Artificial Intelligence now plays a major impact on industries. These include call centers. Call Center AI technologies are being utilized

May 27, 2020

Artificial Intelligence contact center

AI

Customer Readiness for Artificial Intelligence in Service & Support

A Research Project

May 5, 2020