AI
The Key to AI Success in Your Contact Center
Artificial Intelligence now plays a major impact on industries. These include call centers. Call Center AI technologies are being utilized
May 27, 2020
Artificial Intelligence now plays a major impact on industries. These include call centers. Call Center AI technologies are being utilized
Is the lack of omni-channel strategy costing you money?
According to an ICMI trends report on Journey Mapping and the Omni-Channel experience, “CX has overtaken quality and price as