Business Practices
The Omni-Channel Journey: What’s Your Destination?
Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas. Being one of the top industry events it’s
July 26, 2018
Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas. Being one of the top industry events it’s
Are you the owner of an outsourced contact center and have been thinking about a change in direction? More specifically,
The ever-growing power of computing is transforming our lives. Today we can see the inclusion of artificial intelligence in many
I really enjoy all the summer holidays, especially the most recent one we celebrated! The Fourth of July is a
As a contact center professional, I am sure that you are aware of what quality assurance means for your operations