Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas....
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Are you the owner of an outsourced contact center and have been...
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The ever-growing power of computing is transforming our lives. Today we can...
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I really enjoy all the summer holidays, especially the most recent one...
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As a contact center professional, I am sure that you are aware...
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Contact Center managers must understand the importance of having effective and ongoing...
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Workforce Management (WFM) is a set of integrated activities that work together...
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Your contact center is central to your customer service delivery and the...
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