Business Practices
Back to the Basics, Part Three: Training in the Contact Center
Contact Center managers must understand the importance of having effective and ongoing training in place for agents. Training is what
Contact Center managers must understand the importance of having effective and ongoing training in place for agents. Training is what
Workforce Management (WFM) is a set of integrated activities that work together to optimize the productivity of the workforce. Typically,
Your contact center is central to your customer service delivery and the overall customer experience, whether it’s through the phone,