Christa Heibel
Why Customer Experience Needs a Seat at the Executive Table
The results are in, and it’s obvious: customer experience is The. Biggest. Thing. Ever. Today’s retailers are finding that success
December 30, 2016
The results are in, and it’s obvious: customer experience is The. Biggest. Thing. Ever. Today’s retailers are finding that success
I just finished wrapping Christmas presents and as is typical for me, I left it to the day before the
As we help clients do year-end strategy and planning, we look internally at our own growth, goals and plans and
In a recent blog post, several CH Consulting Group consultants outlined their predictions for business and customer experience trends in
Several CH Consulting Group partners gamely consulted their crystal balls in an effort to bring you a round-up of New