The results are in, and it’s obvious: customer experience is The. Biggest....
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I just finished wrapping Christmas presents and as is typical for me,...
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As we help clients do year-end strategy and planning, we look internally...
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In a recent blog post, several CH Consulting Group consultants outlined their...
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Several CH Consulting Group partners gamely consulted their crystal balls in an...
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This time of year, people get jumpy about annual business plans. Blogs...
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The most frequent reason companies hire consultants is to help reduce costs....
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What should a contact center consider when selecting a voice system? Millennials...
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