CH Consulting Group
Testimonials
We are grateful to have the opportunity to work with a lot of great businesses. Here is what some of them have to share about their experience.
“Working with CHCG has been incredibly beneficial for our company. Their expertise in assessing our capabilities and formulating a strategic improvement plan has been invaluable. Thanks to their leadership, we achieved significant enhancements in a remarkably short time, laying a solid foundation for ongoing growth and continuous improvement. We truly appreciate their partnership!”
John Kastanek
VP Customer Operations and Services | Champion Homes
“Having CHCG perform an operational health assessment provided many valuable insights for our company. Their expertise with contact centers was instrumental when evaluating where our current strengths and opportunities for growth were, and the feedback they provided on our roadmap allowed us to feel well informed and prepared for the future. Thanks to their experience, we were reassured that we were on the right strategic path and were creating a solid foundation for continued growth and improvement. We truly appreciated their guidance!”
Jessica Paske
IT leadership | safetycall.com
“I have worked with Christa and her team over the last two and a half years with two different clients on three separate projects.
I have found her and her team to be excellent at quickly building a strong relationship with the client and providing the information clients need to hear to affect change within their organizations.
They are respectful, honest, trustworthy, and dedicated to delivering results. It has been a pleasure working with CH Consulting Group and I look forward to many successful partnership opportunities in the future.”
Mark Reichert
Director of Sales | Improving
“Christa Heibel and her team at CH Consulting Group are one of those rare gems that truly bring the whole package when it comes to communications consulting.
She and her team make it a point to understand your business including how the financials work, so that any recommendation they make is based on best practices and solid numbers.
If you’re looking to hire a consultant to help with call center strategy, program management, execution, marketing, sales, or new products, CH Consulting Group is sure to produce a solid return on investment.”
Jack Padovano
Owner | Direct Response Solutions
“As the VP of Sales Operations for SiriusXM I’ve had the opportunity to work with CH Consulting Group on three separate engagements spanning initiatives from technology implementation to driving rapid, granular operational improvements.
It was clear from the start that the team at CH Consulting maintains a deep seated understanding of all facets of the call center world. Understanding how the interplay of the component parts of a call center operation must work together to drive KPI improvement has been the biggest contributing factor to the success we’ve realized in working with this team.
Given the success we’ve seen with the team at CH Consulting, I wouldn’t hesitate to pick up the phone and engage again in the future and am glad we’ve built a relationship that has shown I can do that, any time of the day or night.”