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CHCG Case Study

Contact Center Business Development Support

Developing an ROI Sales Tool for a Banking Technology Company’s Call Center Services.

$3.5 million

Increased Revenue Through the Use of an ROI Sales Tool

Best Practices

Operational Assessment Aligned Services with Industry Best Practices

Market Research

Targeted Market Research Campaign to Gather Data from Prospective Banks


Project Summary:

The banking technology company lacked the necessary knowledge and expertise to gain efficiency and increase revenue for their call center services and software.

They sought an outside industry expert to develop an ROI sales tool and provide sales training and guidance.


Project Challenges:

Plan of Action

Project Solution

Based on the unique challenges listed above, CH Consulting Group worked quickly to develop comprehensive solutions. 


Project Results

The partnership with CH Consulting Group allowed the banking technology company to bridge the gap in their call center industry knowledge, which enabled them to effectively market their call center services and software to prospective banks.