Wayne Barnes

Wayne has a proven track record of leading successful client implementations, technology upgrades, and reporting tool development. In his contact center career, he has overseen the management of legacy systems migration, new client implementation, office relocation initiatives, working with internal IT team and vendors to implement new apps and servers, and managing the IVR implementation for premier retailers to provider order status using automation. He has also led initiatives which resulted in improved reporting practices and advanced development of supervisory staff. Recently he helped a major quick serve restaurant chain launch a new employee feedback application with a new BPO in less than six weeks. Additionally, his efforts in the utility industry to develop a “quick response” approach to summer cycling events turned a frustrated client into a committed partner.