CH CONSULTING GROUP – TERMS AND CONDITIONS 

1. Introduction

These Terms and Conditions (“Terms”) govern your use of CH Consulting Group LLC (“CHCG,” “Company,” “we,” “us,” or “our”) website (www.chconsultinggroup.com) and any services provided by CHCG. By accessing our website and engaging with our services, you agree to comply with these Terms.

2. Business Use and Services

CHCG provides consulting services focused on business optimization, contact center strategy, AI implementation, and customer experience transformation. These services are intended for business-to-business (B2B) clients only.

3. Collection and Use of Customer Information

3.1 Data Collection

CHCG may collect the following types of data when you visit our website, contact us, or engage our services:

• Business Contact Information: Name, company, job title, email, phone number.
• Company Information: Industry, company size, and service interests.
• Website Usage Data: Browsing behavior, IP addresses, and cookies (see Section 6).

3.2 How We Use Your Information

We may use the collected information for:

• Providing consulting services and responding to inquiries.
• Conducting B2B email marketing, including newsletters and industry insights.
• Improving our website, services, and user experience.
• Conducting business transactions between CHCG and clients.
• Complying with legal obligations.

3.3 Data Protection & GDPR/CCPA Compliance

• If you are located in California or the European Union, you have rights under CCPA and GDPR, including the right to:
  • Access, update, or delete your personal data.
  • Request details about how your data is collected and used.
  • Opt out of data sharing or processing.

To exercise these rights, contact us at [email protected].

4. Third-Party Sharing and Data Retention

4.1 Data Sharing

We do not sell, rent, or trade customer data. However, we may share your information with:

• Service Providers assisting with email marketing, CRM, or consulting services.
• Legal Authorities if required by law or in response to legal proceedings.

4.2 Data Retention

We retain client information as long as necessary for business purposes, unless deletion is requested.

5. Email Marketing and Communication

5.1 Consent and Opt-Out

• By providing your information, you consent to receiving marketing emails.
• You can unsubscribe anytime via the “unsubscribe” link in our emails.

5.2 CAN-SPAM Act Compliance

• CHCG follows B2B email marketing best practices to ensure our communications are relevant.
• We do not use deceptive subject lines or misleading information.

6. Website Terms of Use

6.1 Cookies and Tracking

CHCG uses cookies and analytics tools to enhance the website experience. By using our site, you consent to our cookie policy.

6.2 Intellectual Property

• All website content, trademarks, and branding elements are the property of CHCG.
• Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Limitation of Liability

• CHCG provides strategic consulting but does not guarantee specific business outcomes.
• We are not responsible for financial losses, lost revenue, or damages arising from reliance on our services.
• AI technology consulting recommendations are based on industry best practices and should be implemented at the client’s discretion.

8. Indemnification

You agree to indemnify, defend, and hold CH Consulting Group and its affiliates, directors, employees, and agents harmless from any claims, damages, liabilities, or losses resulting from:

• Your use of our services.
• Your violation of these Terms.
• Any misuse of data or business decisions made based on CHCG’s recommendations.

9. Dispute Resolution & Governing Law

9.1 Governing Law

These Terms shall be governed by and construed under the laws of the State of Minnesota, USA, without regard to conflict of law principles.

9.2 Arbitration Agreement

• Any dispute arising from these Terms shall be resolved through binding arbitration, rather than litigation, in Minnesota.
• Arbitration will be conducted in accordance with the American Arbitration Association (AAA) rules.
• The decision of the arbitrator shall be final and binding.
• Each party will bear its own arbitration costs.

9.3 Exceptions to Arbitration

• CHCG may seek injunctive relief in court for intellectual property violations.
• Any disputes not subject to arbitration will be resolved in Minnesota state courts.

10. Changes to These Terms

CHCG reserves the right to update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.

11. Contact Information

For questions about these Terms, please contact:

📧 Email: [email protected]
🌐 Website: www.chconsultinggroup.com