AI
The CX Process Audit: What to Fix Before You Optimize for AI
STEP ONE: MAKE SURE THE FOUNDATION IS SOLID BEFORE INTRODUCING AI Before you throw automation or analytics at your CX
July 27, 2025
STEP ONE: MAKE SURE THE FOUNDATION IS SOLID BEFORE INTRODUCING AI Before you throw automation or analytics at your CX
The Future of Healthcare Access Is Already at the Door In this candid, unscripted conversation between CH Consulting Group CEO
Inside AI Readiness: How Three CX Leaders Are Guiding Smarter AI Investments An Interview with Christa Heibel (CH Consulting Group),
Speech and text analytics promise game-changing insights, but only when backed by a solid strategy. In this session, Christa Heibel
In 2024 the contact center industry is experiencing a significant transformation due to automation and the rapid evolution of artificial